Procedures and Services

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ETECSA

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Commercial Officer Ciénaga de Zapata.

Playa Larga Commercial Office.

Address: Playa Larga, Ciénaga de Zapata, Matanzas.

Hours: 8:30 am - 4:30 pm

Center Data

Telecommunications Center, Ciénaga de Zapata
Address: Playa Larga, Ciénaga de Zapata, Matanzas.
Telephones: Commercial Office 45987310
Director: 45987500

Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

 Services provided.

 Playa Larga Commercial Office.

  • Navigation room
  • Mobile services
  • Line activation
  • Award of lines
  • Change of Ownership of the line
  • Locking and unlocking the line
  • Application for registration and cancellation in the negative database (black list) of phones due to loss or theft of the equipment
  • SIM card change
  • Change of number
  • Call report
  • SIM card cut
  • Direct recharge to mobile service
  • Sale of mobile phones and their accessories
  • Sale of GSM recharge cards
  • Modifications to the General of the Client
  • Reactivation of the Service for just cause
  • Account activation to browse
  • Nautic account for national navigation
  • Nauta account to access the Internet (Includes an email account @ nauta.cu)
  • Telephone bill collection
  • Sale of telephone equipment and accessories
  • Selling prepaid cards
  • Own phone cards
  • Nauta Temporary Cards
  • Sale of supplementary services
  • Caller ID
  • Call waiting
  • Electronic Padlock
  • Call transference
  • Tripartite conference
  • Hotline and Temporary Hotline
  • Absent Subscriber
  • Recharge Coupons Sale
  • Coupon to recharge your own card
  • Coupon to recharge the Nauta account
  • Coupon to recharge the mobile line
  • Directory Distribution
  • Recharge Services
  • Mobile balance
  • Time for the nauta account
  • Videoconference and Audio calls
  • Commercial formalities of fixed telephony
  • Fixed telephone transfers
  • Change of ownership
  • Transfer of ownership
  • Change of location
  • Change number
  • International Departure Service
  • Nauta Home Service
Formalities

The procedures carried out for the residential sector are:
1.Transfer of the service to another address
2.Change of ownership
3.International departure service
4.Private condition in the telephone directory
5.Change numbers
6. Change of venue
7.Mounting change
8.Installation of extensions
9. Caller ID service
10.Special disconnect and connection
11.Reinstallation
12. Request for supplementary services

  • Procedures for the installation of the fixed telephone service. +

    Procedures for the installation of the fixed telephone service.Cuban natural persons:   To commercialize new telephone lines, ETECSA continually works Read More
  • Transfer of the service to another address +

    Transfer of the service to another address: When a holder of the service changes his legal address permanently, he must Read More
  • Change of ownership +

    Change of ownership: Transfer can be made at any time and to any natural person with permanent residence in Cuba. Read More
  • Private status in the telephone directory +

    Private status in the telephone directory: The owner of the service is entitled to a simple insertion in the Telephone Read More
  • Change of number +

    Change of number: It occurs at the request of the owner of the service, implying an additional charge on your Read More
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