Frequently asked questions and answers about the services provided by Cuba Mail Post. Clarify your doubts and learn more about this process, find out and ask your questions.
R /. In case you need any information about Correos de Cuba services, you can call the Customer Service telephone number 80244644, which is available 24 hours a day and 7 days a week, or you can also write to us through from our website www.correos.cu by email This email address is being protected from spambots. You need JavaScript enabled to view it. and through our social media platforms (on Facebook and YouTube we appear as Grupo Empresarial Correos de Cuba; on Twitter by the account @CorreosdeCuba; and on the Reflejos de la Ted Cuba platform, we are Correodecuba.cubava.cu)
If you want to express any dissatisfaction or complaint about our services, you can contact us through the telephone numbers and emails of the Correos de Cuba Customer Service Offices, which are published in the folder that says "You can contact us" on our website. ; on the back cover of Bohemia magazine and in the ETECSA Yellow Pages telephone directory.
Before carrying out any procedure with Correos de Cuba, we recommend that you read the folder that is on our website that says “Regulations you should know”.
General information
Where can I go to address any need for information, dissatisfaction or complaint about the services of Correos de Cuba?
R /. In case you need any information about Correos de Cuba services, you can call the Customer Service telephone number 80244644, which is available 24 hours a day and 7 days a week, or you can also write to us through from our website www.correos.cu by email This email address is being protected from spambots. You need JavaScript enabled to view it. and through our social media platforms (on Facebook and YouTube we appear as Grupo Empresarial Correos de Cuba; on Twitter by the account @CorreosdeCuba; and on the Reflejos de la Ted Cuba platform, we are Correodecuba.cubava.cu)
If you want to express any dissatisfaction or complaint about our services, you can contact us through the telephone numbers and emails of the Correos de Cuba Customer Service Offices, which are published in the folder that says "You can contact us" on our website. ; on the back cover of Bohemia magazine and in the ETECSA Yellow Pages telephone directory.
Before carrying out any procedure with Correos de Cuba, we recommend that you read the folder that is on our website that says “Regulations you should know”.
Where or how can I obtain information on Cuban regulations for postal shipments or packages entering the country?
R /. To know about the regulations on postal shipments or packages entering Cuba, you should consult the General Customs of the Republic (AGR) through its website www.aduana.gob.cu or write to the email of the Postal Customs This email address is being protected from spambots. You need JavaScript enabled to view it.
For more information see in the General Gazette of the Republic of Cuba Resolutions 206, 207 and 208/2014 of the General Customs of the Republic of Cuba and Resolution 300/2014 of the Ministry of Finance and Prices.
Parcels (Packages - Packages) International Postcards
What do I have to do to send an international package or postal package?
A / You must comply with the procedures indicated in the post office where it is imposed. We recommend that you do so as Registered Shipping.
What should I do to know the location of an international postal shipment?
A / To track an international parcel or package, it is necessary to know the shipping code number that consists of: two letters at the beginning, nine digits and two letters at the end; in the case of the Universal Postal Service; or only ten digits if it is a DHL or courier parcel shipment. You can track the shipment using the Service Tracker on our website www.correos.cu that appears on the right / bottom of the page.
What is the maximum weight allowed in Cuba for an international postal package?
R /. Through Correos de Cuba you can receive international postal shipments of up to 10 Kg in weight.
What does Red Channel mean?
R /. Canal Rojo is when the shipment must be opened for Customs inspection, in the presence of the recipient.
How much should I pay to receive a shipment?
R /. According to current regulations, issued by the General Customs of the Republic and the Ministry of Finance and Prices, shipments with miscellaneous (clothing, shoes, personal hygiene, etc.) up to 1.5 Kg = 30.00 CUC the value of content , they are exempt from customs duty and from 1.51 to 10 Kg of weight, the recipient in Cuba must pay 20.00 CUC for each Kg of overweight. In the case of shipments containing items of customs interest (phones, cameras, tablets, etc.), they will be assessed according to the list of values established by Customs, regardless of their weight. The recipient must also pay 11.30 CUP for the service received: 10.00 CUP correspond to Customs services and 1.30 CUP to Correos de Cuba services.
However, in case of any doubt, the recipient can contact the Postal and Shipping Customs through the telephone numbers 76400437 and 76464278; or by email This email address is being protected from spambots. You need JavaScript enabled to view it.
If I'm tracking a shipment through the website and it tells me it's classified, what does that mean?
R /. It means that this shipment has already gone through the operational processes established in the International Exchange Office (OCI) of the Cuban Post Office in Havana and is ready to leave for the corresponding Classification Center or Home Distribution Center.
If I am tracking a shipment through the website and it tells me that the shipment was billed to X place, what does that mean?
R /. This means that the shipment has already left the Cuban Post Office of International Change (OCI) in Havana, towards the corresponding Classification Center or Home Distribution Center.
What does CDD mean?
R /. CDD is a Home Distribution Center. CDDs are grouped by municipalities in Havana.
What does CCP stand for?
R /. CCP is a Postal Classification Center (they are located in the provinces).
When the website tells me that the shipment was billed to the CCP, how long do I have to wait to receive my shipment?
R /. Once invoiced, the shipment must be received at the Postal Classification Center of the destination province, where it is classified, to be invoiced later it goes to the post office of final destination.
According to the tracking system that appears on the website, my shipment was delivered to Customs and has no other movement, why is this happening?
R /. The shipments do not return to the Cuban Post system until they are released by the Postal Customs, for their classification and subsequent invoicing.
What are the rates applied to postal shipments entering the country?
R /. The rates of Correos de Cuba are in Cuban pesos CUP and you can find them on this website, in the folder that says Rates.
To obtain information on customs tariffs in convertible pesos CUC, the interested party should contact the General Customs of the Republic through its website www.aduana.co.cu or the Postal and Shipping Customs through the email atencion.poblacion @ postal.aduana.cu or the phone numbers 76400437 and 76464278.
Parcels (Packages - Packages) National Postcards
What do I have to do to send a package or national postal package?
A / You must comply with the procedures indicated in the post office where it is imposed. We recommend that you do so as Registered Shipping.
What do I have to do to know the location of a national postal delivery?
A / To track a package or national postal package, it is necessary to know the shipping code number that consists of: two letters at the beginning, nine digits and two letters at the end. You can track the shipment using the Service Tracker on our website www.correos.cu that appears on the right / bottom of the web.
What is the maximum weight allowed in Cuba for an international postal package?
R /. Through Correos de Cuba you can receive national postal shipments of up to 10 Kg in weight.
Certified Correspondence
Do I want to know the location of a certified correspondence with national / international destination?
R /. In order to track a shipment, it is necessary to know the correspondence code number that consists of: two letters at the beginning, nine digits and two letters at the end, in the case of the Universal Postal Service; and only ten digits if it is a DHL shipment. You can track the shipment using the "Service Tracker" on our website www.correos.cu that appears on the right / bottom of the page.
Where can I claim a correspondence from abroad?
R /. In accordance with the provisions of the International Postal Agreement, postal shipments belong to the sender (sender) until it has been delivered to the beneficiary (recipient), therefore, it is established that the claim must be made by the sender at origin; Correos de Cuba can only track the shipment and inform you of its location when it is already in our country.
Ordinary Correspondence
I want to know in what situation is an ordinary correspondence with national / international destination?
R /. Ordinary correspondence does not have a code number, so it is not registered in any system, therefore, it is not possible to trace or know its location until it reaches its destination, which is why it is recommended that the sender impose it as Certified Shipping.
Telegrams
At what time must an urgent telegram be delivered?
R /. An urgent telegram must be delivered at the destination within a maximum of 5 hours.
Press Subscriptions and Publications
Where can I contract or subscribe to a publication?
R /. For Private Subscribers: At the post office closest to your address.
For State Subscribers: They can be made at the post offices of the municipal capitals, or directly at the Commercial Addresses of the Post Office Company in your province.
What documents do I need to submit to subscribe?
R /. In the case of Private Subscribers, only the identity card must be presented.
In the case of State Subscribers, the legal documentation of the entity: postal address, NIT code, No. of the Bank Account and the Operating License.
When can I subscribe to publications?
R /. They can be done throughout the year.
Is it possible or not to make subscriptions to the press or publications?
R /. If possible make subscriptions to the provincial press and publications. However, it is not possible to subscribe to Bohemia magazine or national newspapers, because production is limited and below demand.
When are renewals or updates to press or publication contracts carried out?
R /. They are carried out in the period from October to December of each year, in the post companies and post offices of the municipal heads.
National money orders
Where can I impose a national turnaround?
R /. At any post office in the country. In the case of a non-computerized email, customer service will be provided, who will be informed of the date on which it will be transmitted through the main post office and the time it must take to reach the destination.
What time do I have to collect a national money order?
R /. You have up to 30 days to collect it, from the date of imposition, after that time the money order will be reimbursed and the sender may collect it at the office of origin.
What time do I have to claim a national transfer?
R /. You have up to six months to claim, from the date of imposition, after that time the claim will be considered out of time.
What is the maximum amount to receive a draft?
R /. The maximum amount of a draft is 300 CUP. You can spin and collect up to 6 spins of 300 CUP each (Total: 1800 CUP per day).
International money orders
What are the countries that have a Giro-Agreement with Cuba for the international money transfer service?
R /. Spain, Chile, Uruguay. If you wish, consult and update this information through the telephone number 80244644, or by email This email address is being protected from spambots. You need JavaScript enabled to view it.
Where can you collect an international money order in Cuba?
R /. At the main post office of the provincial capitals and the special municipality of Isla de la Juventud. This service is provided in Havana at 4 post offices (Ave. 26 in Nuevo Vedado; University in Centro Habana; Habana 14 in Marianao; Habana 25 in Alamar; and two in Granma (Bayamo and Manzanillo).
What time do I have to collect an international transfer?
R /. You have up to 30 days to collect the international draft, after that time it will be returned to origin.
How much do I have to pay to collect an international money order?
R /. Absolutely nothing, everything is included in the service.
What is the exchange rate applied to international money orders?
R /. International drafts arrive with the exchange rate applied from origin, the sender at origin informs him how much he will charge the recipient in Cuba.
How long does it take to get an international transfer?
R /. Once the money order is imposed, it will be available to collect in 15-20 minutes.
In what currency am I paid the money order?
R /. In convertible pesos CUC.
What is the maximum figure to receive?
R /. Up to 1000 CUC for each turn.
What document must I present to collect the money order?
R /. Your identity card and the secret key that the sender informs you of by a secure route. The collection of international money orders is personal and non-transferable.
Leasing of Boxes and Postal Bins
Where are they hired?
R /. In the post offices of the municipal capitals that have the Box and Post Office service enabled.
In what type of currency is the service provided?
R /. In Cuban pesos CUP and can be contracted to both state and private individuals.
Postage stamps
What denominations of postage stamps exist in Cuba?
R /. There are postage stamps for different denominations (their denomination represents the price of the same in Cuban pesos CUP).
Where can I get postage stamps?
R /. They are sold at all post offices in the country.
Postcards
Postage Postcards
How and where can I get them?
R /. They can be purchased at all Correos de Cuba post offices and points of sale.
Can this type of postcard be sent to another country?
R /. Yes, but you have to cross them. The ones you buy are franked, but only for the national territory, so to send them abroad you must franchise them with the stamp corresponding to the rate applied to the destination country.
What is the price of franked postcards?
R /. Its price nationwide is 1.00 CUP. Correos de Cuba also sells used or die-cut postcards at different affordable prices.
Un franked postcards
How can you get them?
R /. They can be purchased at all Correos de Cuba post offices and points of sale.
Can they be shipped to another country?
R /. Yes, but they must be franked with the stamp corresponding to the rate applied to the destination, both inside and outside the country.
What is the price of unpaid postcards?
R /. Its price may change according to cost.
Philatelic Articles
What philatelic items are marketed by Correos de Cuba?
R /. Snothbooks, postage or postage stamps, magnifying glasses, tweezers and other materials are sold.
Where can they be purchased?
R /. They can be purchased in the philatelic stores and in the tele-mails that exist in the country.
Document Tax Stamps (ISD)
What denominations of Document Tax Stamps (ISD) exist in Cuba?
R /. Correos de Cuba markets denominations of ONAT Document Tax Stamps (ISD) for a value of 5.10, 20 and 40 pesos CUP.
Where can ISD stamps be purchased?
R /. They are sold at all post offices in the country.
What forms of payment are accepted?
R /. For the particular sector: Payment is in cash.
For the state sector: Payment can be in cash directly in the mail, or by check at the Commercial Address of the corresponding Post Office Company.
ETECSA cards marketed by Correos de Cuba
What type of ETECSA cards does Correos de Cuba sell?
R /. Correos de Cuba markets from ETECSA:
5, 10 and 20 CUC mobile recharge card.
2 and 5 CUC nauta recharge card (for 2 and 5 hrs, respectively)
Own card of 5, 10 and 20 CUP
Own card 5 and 10 CUC (for international calls)
5, 10 and 20 CUP recharge coupons.
We also sell temporary ETECSA cards for Internet access, worth 1.00 CUC for one hour of connection.
Where can they be purchased?
R /. They can be acquired in all the post offices of the country, mainly in the main units of the provincial and municipal heads, and in the navigation rooms of the Cuban Post Office.
Collection of Personal Credits
What forms of payments are accepted in Correos de Cuba?
R /. For the Private Sector: Cash payment.
For the State Sector: Cash payment directly at the post offices and payment by check at the Commercial Address of the corresponding Post Office Company.
Where are the collections of Personal Credits made?
R /. They are carried out in all the post offices of the country, except in those of Havana, where this service is not provided.
How can you collect personal credit?
R /. You must request the service at the post office closest to your home, for which you must present the checkbook and identity card.
Can I receive the credit collection at my address?
R /. Yes. To do this, you should only request the home service at the post office closest to your home to contract and receive the service through the postman or postal agent.
Social Assistance payment
Which people receive the Social Assistance service by Correos de Cuba?
R /. Correos de Cuba ensures the payment of Social Assistance to almost 100% of the people who receive this help from the State and who are registered in a postal unit by the Municipal Directorate of the Institute of Social Assistance and Security (INASS).
When can I collect Social Assistance at the post office of my place of residence?
R /. From the month you receive your Social Assistance checkbook.
When can I collect Social Assistance?
R /. It will depend on the payment date declared in the Social Assistance payment calendar determined by the Institute of Social Assistance and Security (INASS).
What do I have to present to receive the Social Assistance payment?
R /. You must present the Social Assistance checkbook and the identity card.
Can I receive the Social Assistance payment at my address?
R /. Yes. To do this, you only need to request the home service at the post office closest to your home to contract and receive the service through the postman or postal agent.
Can I cash at a different post office than the one I am affiliated with?
R /. It's not possible.
What should I do if I lose my Social Assistance checkbook?
R /. You should contact the Municipal Directorate of the Institute for Social Security and Assistance (INASS) in your area of residence.
Social Security payment
How can you receive the Social Security payment service in Correos de Cuba?
R /. To collect Social Security in the Cuban Post Office, the retiree must be affiliated with a post office, by the Municipal Directorate of the Institute of Labor and Social Security Assistance (INASS).
What do I have to do to collect from Social Security in Correos de Cuba?
R /. You must request it at the Municipal Directorate of the Institute of Social Security and Assistance (INASS).
When can I start charging for Social Security at the post office of my place of residence?
R /. The month after having joined the Social Security payment by Correos de Cuba.
When can I collect retirement?
R /. It will depend on the payment date declared in the payment calendar determined by the National Institute of Assistance and Social Security (INASS).
What do I have to present to receive the retirement payment?
R /. You must present the retirement checkbook and identity card.
What should I do if I lose my retirement checkbook?
R /. You should contact the Municipal Directorate of the Institute for Social Security and Assistance (INASS) in your area of residence.
Can I request the retirement payment service at my address?
R /. Yes. To do this, you only need to request the home service at the post office closest to your home to contract and receive the service through the postman or postal agent.
Can I collect retirement at another post office than the one I am affiliated with?
R /. It's not possible
If my name does not appear to collect retirement at the post office, what should I do?
R /. If you have not cashed at the post office for at least two months in a row, you will lose your membership and you will have to enroll again by contacting the Municipal Directorate of the Institute of Assistance and Social Security (INASS) in your area of residence.
Delivery of Tax Packages to Self-Employed Workers
What should I do if my tax package does not appear in the Cuba Post list?
R /. You must contact the ONAT Municipal Office in your area of residence.
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