Procedures and Services

Private status in the telephone directory:

The owner of the service is entitled to a simple insertion in the Telephone Directory at no additional charge. If you do not want your number to be published, you must request in your commercial office or through 112 (commercial management service) that it become PRIVATE. If you detect any error in the reproduction of your data or they have been omitted, fill out the UPDATE COUPON found in the Information Pages of the telephone directory. Deliver it to your Commercial Office where our executive will amend your data at the moment and request your update receipt or send your data through the email address This email address is being protected from spambots. You need JavaScript enabled to view it.

Transfer of the service to another address:

When a holder of the service changes his legal address permanently, he must go to his Commercial Office to request the transfer of the service to the new address. Likewise, you must report any subsequent change of address that you incur during the time until the installation is made at the new address. Failure to comply with this provision may lead to the termination of the Contract by ETECSA. Exceptions are the cases of transfers for temporary changes or to related homes or basic means, in which the user can keep his telephone service at his home address, if he wishes.

Change of ownership:

• Transfer can be made at any time and to any natural person with permanent residence in Cuba. Resolution 82 of 2012.
• In cases where it involves a movement of domicile, it will only be possible if there is technical availability and there are no unsatisfied demands pending to be resolved.
• Likewise, to proceed in the swaps, the provisions will be maintained where it is only necessary to change the name between holders, presenting the corresponding documentation.
• International departure service:
• The owner of the service, or her agent, who has a telephone service belonging to a digital exchange can contract the automatic International Long Distance service.
• It is a postpaid service that is billed in CUC, and payment can also be made in CUP according to the current exchange rate.

• The Municipal Administration Council (CAM) is responsible for informing the population of the details related to the process and the date from which it will begin to receive applications from interested parties in the benefited areas.
• The Municipal Administration Council itself creates the Granting Commission to receive requests from the population, analyze and propose the list of people who should benefit from the assignment of the telephone service.
• At the end of this process, the CAM sends ETECSA a list of the beneficiaries, who will be contacted through the Commercial Units to establish the contract and install the telephone service.

ETECSA does not intervene in the process of assigning the telephone service. However, you can refuse the installation of an assigned service if the conditions required for its execution are not met.

Foreign natural persons with residence in the country.

The interested party must present their identity document to the commercial office that corresponds to them according to their place of residence to formalize their request.

• Legal documents to contract:
• Identity card of Cuban citizens.
• Identity card of foreign citizens with temporary or permanent residence in Cuba.
• Current diplomatic card in Cuba.
• If other documents are needed, they will be requested promptly depending on the case.