Procedures and Services

About retirement or pension application

The ordinary pension by age is granted to the worker who is 65 years of age or older and to the worker who is 60 years of age or older, in both cases must prove at least 30 years of service.

The total disability pension corresponds when the worker is judged, by the commission of labor medical expertise, her total incapacity to work, in addition to the worker being totally incapacitated for work, being linked to work.

The administrations of the labor entities are in charge of compiling the pension file by age, total disability or by the death of a worker and to present it to the corresponding INASS subsidiary for processing.

Pension applications from people protected by special social security regimes will be dealt with, and officials of the institutions or entities that represent them will be entrusted to them. In the event of the death of a retiree or pensioner, the relative must appear at the INASS subsidiary of their municipality of residence to carry out the corresponding procedures.

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National Institute of Social Security (INASS)

Contact: 45-987141

Located in: Internal Unit, Junction Playa Larga, Cienaga de Zapata, Matanzas

Address: Junction Playa Larga, Cienaga de Zapata, Matanzas

Procedures carried out in the municipal branches of INASS:

• Retirement or pension application.
• Request for review in case of disagreement with the calculation of the pension.
• Restitution of the checkbook at the expiration of the previous one.
• Restitution of the right to a pension upon cessation of the cause that originated its suspension.
• Solution for the collection of retirement or pension when the loss or deterioration of the means of payment occurs (checkbook).
• I authorize to collect the benefit due to the temporary departure from the country of the pensioner.
• Request to transfer the collection center.
• Issuance of data certification to the pensioner, with a view to their return to employment.

Other services provided in the municipal branches of the National Institute of Social Security (INASS)

• Consultations on issues related to current legislation on Social Security.
• Processing of pension applications by age, total disability and by cause of death.
• Processing of maternity benefits.
• Partial disability benefits.
• Benefits for workers with tuberculosis in active phase.
• Provision to combatants.
• Provision to internationalists.
• Temporary disability benefit to workers in the private sector.
• Total disability benefit for the members of the Agricultural Production Cooperatives (without means of payment).
• Applications to return to work for retirees by age.
• Affiliation of non-agricultural cooperatives to the special Social Security regime.
• Incident Procedures Requests for the following concepts:

1. Increase.
2. Upgrade.
3. Modification.
4. Requests for reissue for repatriation.
5. Corrections by mistake in names and surnames.
6. Tutor changes.
7. Pension unification.
8. One-time payments.
9. Providences to act on behalf of others.
10. Re-expeditions of the pension, for compliance with criminal sanction.
11. Alimony claims.

• Delivery of checkbooks, resolutions and files at the conclusion of the retirement or pension process.
• Custody of the checkbooks of the beneficiaries who temporarily leave the country.
• Request for duplicates due to deterioration or loss of checkbooks.
• Request for re-issue due to erroneous withdrawal, return to work, temporary departure from the country.
• Request for corrections due to an error in the identity card number.
• Request for provisional payments for deterioration or loss of coupons.
• Requests for changes of bank branches or post offices.
• Requests to change payment methods from checkbook to card or vice versa.
• Controlled check requests.
• Authorizations to collect the pensions of the mentally disabled who are in care centers.
• Authorizations to collect the pensions of those sentenced to deprivation of liberty with internment.
• Authorizations to collect the magnetic card.
• Affiliation applications for collection at Post Offices of Cuba.