Procedures and Services

Activation of Internet service on Mobile

Can I get internet service on my mobile even outside the WIFI area?

A self-managed service that allows you to access all internet services from your mobile device. To access the 3G network you need a phone that supports this technology at the frequency of 900 Mhz and be in an area under 3G coverage.

For users who have an interest in accessing the service; they must configure the Nauta APN, activate the data from 3G coverage and make a first connection. It is suggested, taking into account that they are free ETECSA portals, to access http://www.etecsa.cu, http://portal.nauta.cu or http://mi.cubacel.net. From that moment it will be validated; after which a notification message will be sent in the next 48 hours, announcing that the desired offer can now be purchased.

Request for supplementary services:

They allow you to enjoy additional services on your phone line. They are available only to subscribers of digital exchanges.

CALLS IDENTIFIER: It is the service that facilitates you to know the telephone number of where they call you.

CALL WAITING IDENTIFIER: Allows you to identify the other call waiting to be answered.

SHORT NUMBER (NB): Allows you to program a two-digit code on your phone to quickly dial a frequently used telephone number.

Reinstatement:

You can request the reinstatement of the service if it has caused debt cancellation, for a single time, after payment of the amount owed, by signing a new contract and within 4 months from the last monthly payment. This service has a cost that is charged to your invoice.