Procedures and Services

Special disconnection and connection:

At the request of the service owner, the telephone service is temporarily disconnected for a period of more than 3 months. You must continue to pay the monthly fee and you can request the service connection at any time.

Connection

It may be requested when it is necessary to reconnect terminal equipment that has been removed by the owner of the service, for any reason. It involves an additional charge on your bill next month.

Installation of extensions:

The owner of the service can request the installation of up to 2 interior extensions (up to the connector) of his telephone line. The terminal equipment must be supplied by the service user.

Caller ID service in 2 modes:

Postpaid:

The owner of the service, or his agent, who has a telephone service belonging to a digital exchange can contract the service in his Commercial Office, after signing a supplement to the service contract. Rates apply in CUC. ETECSA will deliver an invoice with the amount of monthly consumption (30 calendar days) that must be paid in CUC, or in CUP according to the current exchange rate.

Prepaid:

The request can be made by anyone as long as they pay in advance the amount corresponding to the fixed monthly fee (30 calendar days) of the months they want to use the service.

Mounting change:

It consists of changing the route of the interior cables, without affecting the position of the terminal equipment. It involves an additional charge on your next month's utility bill.